What is Gateway Travel & Tours doing for their clients?
We have a Task Team in place that is kept up to date with all current situations pertaining to COVID-19 as well as travel bans etc. This ensures that we are offering our clients accurate and up to date information so that they are able to make an informed decision. Our top priority is the safety of our clients and to provide them with peace of mind during this time of uncertainty
Should I cancel my trip or postpone to a later date?
Clients are encouraged to refer to The World Health Organisation (WHO) website which provides recommendations on either cancelling or postponing travel arrangements. It is vital that clients always refer to a reliable and trusted source such as WHO for this information.
Can I cancel or amend my flight / booking ?
As each booking is unique with its own specific T&C’s, we encourage you to contact your consultant who will assist you with the best options in either cancelling or postponing your travel arrangements. We will do everything within our means to ensure that this process runs as smoothly as possible.
If I cancel my trip, will I get a full refund ?
Again each booking is unique and is subject to the airlines, hotels etc own T&C’s. There are several suppliers who have adjusted their T&C’s to offer flexibility. Please contact your consultant who is standing by to assist you in the best way possible
Will Travel Insurance cover any penalties relating to the Coronavirus ?
Please refer to the below travel insurance providers website for more info:
For the latest information about travel restrictions for South Africans, please visit:
For the most up-to-date information about the COVID-19 virus, go to:
We are here for you 24/7
- Johannesburg: (011) 770 7756
- Afterhours 24/7 number : 064 758 4359